Monday, 16 October 2017

Quality service to our client remains our top priority in Cross River State Health Sector - Dr Betta Edu.

|Kelvin Ezor| 16 October, 2017
As Cross River State and the world celebrated International Customer Service Week, Cross River State Primary Healthcare Development Agency and Calabar Hospitality House Limited joins other organizations in over 40 countries in the world in celebrating the International Customer Service Week last weekend in Calabar.
Speaking as one of the Panelist, Dr Betta Edu said the healthcare system in the past 2 years has witness a great revolution of Health Workers attitude towards patients as we have not only succeeded in killing the popular adage that says; Nurses and health workers have a bad attitude towards patients but we are giving out quality and accessible healthcare delivery to the people across the communities. She however noted that some bad eggs still exist that will be sanctioned soon
She noted that with the support of Cross River State Government the Primary Healthcare Development Agency had come up with a strong Integrated Supportive Supervision and unscheduled spot check strategy that keep workers on their toes. Recently we also incorporate traditional rulers into the healthcare system by giving them right to supervise and monitor the activities of a health worker in their facilities. They also rate the performance of the workers and send the report directly to the Agency for onward review.
According to her with the role of traditional rulers, referral system will improve and the attitudinal problem of health workers will be solved as every facilities will attain a maximum universal standard of care. Gone are the days where health workers act like mini gods. This wrong precept have sent our client to traditional birth attendant and prayer houses and has led to death of many mothers and children as the find succour in this places instead of the Health facilities.
She reiterated the commitment of His Excellency, Senator (Prof) Ben Ayade to the revitalization of primary healthcare in the State which has not just began but has yielded a lot of result already as the State Healthcare system is rank among the first three in the country. She said the State will continue to provide quality and equitable healthcare delivery to everyone.
Earlier Speaking, Justina Ovat noted that Calabar Hospitality House (CHH) Limited is an indigenous private hospitality, tourism, entrepreneurship and vocational skills training institute that delivers high quality training programmes to hotels, fast food outlets, corporate organizations and individuals desiring to pursue a career in the fast growing hospitality and tourism industry in Nigeria.
She said the organization saw the need of engaging other organizations and Chief Executive Officers of Companies as well as government on ways of improving service rendered to people in whatever sector as a way of marking this year's Customer Service Week.
"We hope to help organizations achieve the following goals during this event; Boost morale, motivation, and teamwork by rewarding front line reps for the important work they do all year long by raising company wide awareness of the importance of customer service and remind customers of your organization’s commitment to customer satisfaction, she noted.
The Customer Consumer Week also afforded the people opportunity to interact with various head of organizations and disclose their displeasure of their services to them especially harassment by police force and road safety on the road.
Organizations such as Police, Federal Road Safety Corps, and Nigerian Civil Defense Corps etc also had their opportunity to explain their core mandate to people.